Managed IT services
Continuous care of your infrastructure, users and security. Monitoring, backup, updates, monthly reports.
- IT retainer with SLA
- Helpdesk and server administration
- Security policies and backups
Technology · Support · Solutions
Complete IT services for businesses in Krakow
From helpdesk and WiFi to hosting, web apps, AI deployments and data analytics — all from a single trusted partner.
Local. Fast. No hidden fees.
About us
Your IT department — without the headcount or downtime
IT-Serwis.online is a team of practitioners that combines classic IT services with modern AI deployments. We help companies in and around Krakow use technology calmly — from the first PC to LLM-driven automations.
We work on retainer or per-project basis. Remote response in minutes, on-site in Krakow same day.
- 10+
- years on the market
- 120+
- businesses served
- 30+
- AI & automation deployments
Services
One partner, full IT scope
Pick a single service or a retainer covering your entire IT — we tailor the scope to your scale and budget.
IT support in Krakow
On-site and remote helpdesk for you and your staff. Workstations, printers, VPN, MS 365 setup.
- Response in minutes
- On-site visits in Krakow
- MS 365 / Google Workspace rollouts
WiFi networks
We design, install and manage wired and wireless networks — from offices to production halls.
- Coverage and performance audit
- Business-grade hardware
- Guest networks and VLANs
Web hosting & email
Domains, hosting, business email with anti-spam and backups. Zero-downtime migration from your current provider.
- Hosting on our own server
- Secure email with DKIM/SPF/DMARC
- Migration and client setup
Web applications
Custom websites, stores and web apps. Lightweight, fast, optimized for SEO and Core Web Vitals.
- Next.js / React / Node
- API and ERP integrations
- Hosting and maintenance
AI deployments
Chatbots, assistants, process automations and LLM integrations (Claude, GPT). Practical use cases for SMBs.
- AI chatbots and assistants
- Automations (n8n, Make, custom)
- RAG and private knowledge bases
Data analytics
Clean data, clear dashboards, decisions backed by numbers. We integrate sources and deliver reports on demand.
- ETL and data warehouses
- Dashboards (Metabase, Power BI)
- Ad-hoc reports and analyses
Why us
Four reasons Krakow companies stay with us for years
Local in Krakow
We're on-site. Critical issues handled the same day.
Experienced team
Practitioners with 10+ years of B2B experience — from micro-companies to mid-sized organizations.
AI-ready
We blend classic IT with modern AI deployments. Real savings, not hype.
Security & SLA
Backups, MFA, access policies, clear SLA contracts. You always know where you stand.
Client voices
What Krakow companies say about us
A selection from our recent deployments. Names and brands are kept confidential at our clients' request — we'll happily share references in a call.
They took over our entire IT — from CAD workstations to the file server. Same-day response, and ever since they rolled out off-site backup, we sleep better.
Operations Director
Automotive parts manufacturer, Krakow
They designed a WiFi network for 60 people across three floors. Zero drops, zero tickets. We used to have them daily.
Office Manager
Architecture studio, Wielicka st., Krakow
They built us an AI assistant for handling returns. Reply time dropped from 8 hours to 4 minutes, returns cost us 30% less.
CEO
E-commerce store, Lesser Poland
Contact
Let's talk about your IT
Free consultation — tell us about your situation and we'll come back with a concrete proposal and price range within 24 h.
Phone
Address
Krakow (full address shared after contact)
Office hours
Mon–Fri 8:00–18:00